Hi, I’m Emily!
I’m a curious, strategic problem solver who is passionate about creating digital experiences that help people achieve their goals and enhance their quality of life.
When I’m not working, I enjoy spending time with my dog, making delicious food for my family and friends, devouring a good novel, and spending time on the shores of Lake Michigan.
I’m currently located in Green Bay, Wisconsin but will be moving to the Minneapolis area this summer.
Case Studies
See how I’ve delivered impactful, user-centered digital experiences.
Models
Sketches and diagrams I’ve used in my work.
Work Experience
The Understanding Group | UX & IA Consulting | June 2021 - Present | Full-time, Remote
January 2024 - Present: Mid-Level Information Architect
September 2021 - December 2023: Junior Information Architect
June - August 2021: Information Architecture Intern
Brown County Library | Public Library Services | 2016 - 2021 | Full-time, Onsite
November 2017 - June 2021: Library Service Associate
November 2016 - November 2017: Library Clerk
Literacy Coalition of Central Texas | AmeriCorps Member | 2015 - 2016 | Full-time, Onsite
July 2015 - August 2016: English Language and GED Instructor
Literacy Green Bay | Adult Education | 2023 - Present | Part-time, Onsite
January 2023 - Present: English Language Instructor
January 2017 - September 2019: Volunteer English Language and GED Tutor
Speaking Experience
Helping Humans Do Information Architecture
Anticipated May 2025, Information Architecture Conference
I’m scheduled to speak to how practitioners of information architecture can hone their people management skills to help colleagues, stakeholders, and members of cross-functional teams understand the value of our work and overcome the emotional and political obstacles that often hinder our work. The session description is available online.
Better Qualitative Feedback with SQUACK
January 2023, webinar sponsored by The Understanding Group
Along with Julie Jensen and Travis LaFleur, I presented a case study on how we used the SQUACK critique method to gather qualitative feedback at scale as part of a larger user research project. A recording can be downloaded.
Creating Understanding with Plain Language
March 2023, Information Architecture Conference
I presented a talk on using plain language guidelines to make outputs of information architecture more useful and accessible, including examples from my daily work. You can view the presentation deck online; a recording is not available.
(Re)building Institutional Knowledge: exploring and improving library services in times of transition
March 2020, Wisconsin Library Association Virtual Conference
My colleague Jenn Koetz and I presented a 45-minute session detailing how we worked collaboratively throughout our library system to restructure outreach programs. We explore how this improved the quality of services while simultaneously making them more efficient to operate. A recording is available.
Education
Masters of Library and Information Science | University of Wisconsin - Milwaukee
Information Technology Concentration
Bachelor of Arts | Carroll University
History and Sociology Double Major, Spanish Minor