Hi, I’m Emily!

I’m a curious, strategic problem solver who is passionate about creating digital experiences that help people achieve their goals and enhance their quality of life.

When I’m not working, I enjoy spending time with my dog, making delicious food for my family and friends, devouring a good novel, and spending time on the shores of Lake Michigan.

I’m currently located in Green Bay, Wisconsin but will be moving to the Minneapolis area this summer.

Case Studies

See how I’ve delivered impactful, user-centered digital experiences.

Models

Sketches and diagrams I’ve used in my work.

Work Experience

The Understanding Group | UX & IA Consulting | June 2021 - Present | Full-time | Remote

January 2024 - Present: Mid-Level Information Architect

September 2021 - December 2023: Junior Information Architect

June - August 2021: Information Architecture Intern

Brown County Library | Public Library Services | 2016 - 2021 | Full-time | Green Bay, WI

November 2017 - June 2021: Library Service Associate

November 2016 - November 2017: Library Clerk

Literacy Coalition of Central Texas | AmeriCorps | 2015 - 2016 | Full-time | Austin, TX

July 2015 - August 2016: English Language and GED Instructor

Literacy Green Bay | Adult Education | 2023 - Present | Part-time | Green Bay, WI

January 2023 - Present: English Language Instructor

January 2017 - September 2019: Volunteer English Language and GED Tutor

Speaking Experience

Helping Humans Do Information Architecture

May 2025, Information Architecture Conference | Philadelphia, Pennsylvania

I spoke about how UX and Information Architecture practitioners can hone their people management skills to help colleagues, stakeholders, and members of cross-functional teams understand the value of our work and overcome the emotional and political obstacles that hinder productivity. The slides are available for review.

Better Qualitative Feedback with SQUACK

January 2023, webinar sponsored by The Understanding Group | Virtual

Along with Julie Jensen and Travis LaFleur, I presented a case study on how we used the SQUACK critique method to gather qualitative feedback at scale as part of a larger user research project. A recording can be downloaded.

Creating Understanding with Plain Language

March 2023, Information Architecture Conference | New Orleans, Louisiana

I presented a talk on using plain language guidelines to make outputs of information architecture more useful and accessible, including examples from my daily work. You can view the presentation deck online.

(Re)building Institutional Knowledge: exploring and improving library services in times of transition

March 2020, Wisconsin Library Association Conference | Virtual

My colleague Jenn Koetz and I detailed how we worked collaboratively throughout our library system to restructure outreach programs. We explore how this improved the quality of services while simultaneously making them more efficient to operate. A recording is available.

Education

Masters of Library and Information Science | University of Wisconsin - Milwaukee

Information Technology Concentration

Bachelor of Arts | Carroll University

History and Sociology Double Major, Spanish Minor